Terms of Service

1. Acceptance of Terms

By engaging Civil View Drone Services ("Company," "we," "us") for any service, you ("Client," "you") agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

• You must be at least 18 years of age to engage our services.
• We reserve the right to refuse service to anyone, at any time, for any reason.
• In the event of a pricing or quoting error, we reserve the right to correct the error and provide an updated quote before work begins. No pricing error obligates us to perform services at the incorrect price.
• These terms apply to all services, whether quoted verbally, in writing, or via electronic communication.

2. Services

Civil View Drone Services provides professional unmanned aerial vehicle (UAV) services including but not limited to:

• Drone Inspections — Bridge inspections, roof inspections, cell tower inspections, construction progress monitoring, storm and damage assessments, and infrastructure surveys.
• Aerial Photography & Videography — Real estate photography and video, commercial property aerials, event coverage, marketing content, and progress documentation.
• Imaging & Mapping — 3D modeling, orthomosaic mapping, topographic surveys, volumetric analysis, GIS data integration, and precision mapping.

Specific deliverables, timelines, and pricing are determined on a per-project basis and communicated prior to the start of work.

3. FAA Compliance & Airspace

All flight operations are conducted in full compliance with Federal Aviation Administration (FAA) regulations under 14 CFR Part 107.

• All pilots hold a current FAA Remote Pilot Certificate (Part 107).
• Flight operations may be restricted, delayed, or cancelled due to airspace restrictions, Temporary Flight Restrictions (TFRs), NOTAMS, or other FAA-imposed limitations. These are beyond our control and do not constitute a breach of service.
• Weather conditions (wind, rain, fog, extreme temperatures, low visibility) may require flights to be rescheduled. Safety is never compromised.
• We comply with all applicable federal, state, and local regulations governing drone operations. Changes to these regulations may affect our ability to perform certain services.
• The Client acknowledges that airspace authorization, weather, and regulatory factors are beyond the Company's control and agrees that delays or cancellations resulting from these factors do not entitle the Client to damages or compensation.

4. Client Responsibilities

To ensure safe and effective operations, the Client agrees to the following:

• Property Access: Client must provide legal access to the property or site where services are to be performed. If the Client does not own the property, Client is responsible for obtaining written permission from the property owner prior to the scheduled flight.
• Landing & Launch Zones: Client must ensure a clear, safe area is available for drone takeoff and landing. Obstacles, debris, and hazards must be cleared or disclosed in advance.
• Neighbor Notification: Client is encouraged to notify neighboring property owners or tenants of the scheduled drone operation, especially in residential areas.
• Utility & Hazard Disclosure: Client must disclose the presence of power lines, guy wires, antennas, or other aerial hazards near the flight area. Failure to disclose known hazards may result in liability to the Client.
• Accurate Site Information: Client must provide accurate site addresses, GPS coordinates (if applicable), access instructions, and any relevant site conditions (active construction, restricted zones, etc.).
• On-Site Presence: Client or an authorized representative should be available on-site or reachable by phone during the operation.

5. Deliverables & Data

• File Formats: Deliverables are provided in industry-standard formats (JPEG, TIFF, PNG, MP4, PDF, LAS, OBJ, etc.) unless a specific format is agreed upon in advance.
• Delivery Timelines: Estimated delivery timelines are provided as good-faith estimates and are not guaranteed. Processing times vary based on project complexity, data volume, and current workload.
• Data Storage: Raw and processed data is stored for 90 days following delivery. After 90 days, data may be permanently deleted without notice. If you need long-term storage, please download and back up your deliverables promptly.
• Raw vs. Processed Data: Unless specifically agreed upon, deliverables consist of processed and edited data. Raw, unedited flight data is not included by default and may be available for an additional fee.

6. Scheduling, Cancellations & Weather

• Scheduled flights that are delayed or cancelled due to weather or unsafe conditions will be rescheduled at no additional cost. The Company is not liable for any losses resulting from weather-related delays.
• Clients may reschedule with at least 24 hours' notice at no charge.
• Cancellations made within 24 hours of the scheduled flight may incur a cancellation fee of up to 50% of the quoted project price to cover mobilization, crew time, and equipment preparation.
• No-shows (Client fails to provide site access or is unreachable at the scheduled time) are treated as late cancellations and may incur the full project fee.

7. Payments & Refunds

• Payment is due upon delivery of final deliverables unless alternate payment terms are agreed upon in writing.
• We accept payment via check, ACH, credit card, Zelle, Venmo, or other methods as communicated.
• All sales are final once data has been delivered to the Client. No refunds will be issued for delivered data or completed flights.
• For larger projects, a deposit of up to 50% may be required before work begins. Deposits are non-refundable if the Client cancels after work has commenced.
• Outstanding invoices past 30 days may be subject to a 1.5% monthly late fee.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• All services and deliverables are provided "AS IS" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or accuracy.
• The Company's total aggregate liability for any and all claims arising from or related to our services shall not exceed fifty dollars ($50.00) or the amount paid for the specific service at issue, whichever is less, within any 12-month period.
• The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, business interruption, loss of data, or loss of business opportunities.
• Image and data quality may vary based on weather conditions, lighting, altitude restrictions, and environmental factors. The Company does not guarantee specific image resolution, color accuracy, or data precision.
• Any claim related to our services must be brought within one (1) year of the date the services were performed. Claims brought after this period are permanently barred.
• Force Majeure: The Company is not liable for any failure or delay in performance due to acts of God, natural disasters, pandemics, government actions, civil unrest, power failures, equipment malfunction, or any other cause beyond our reasonable control.

9. Property & Privacy

• By engaging our services, the Client consents to drone overflight of the specified property and the capture of aerial images, video, and sensor data of that property.
• We make every reasonable effort to respect the privacy of neighboring properties. However, due to the nature of aerial operations, incidental capture of adjacent properties may occur. We do not intentionally photograph or survey non-client properties.
• The Company does not intentionally overfly private property that is not part of the contracted service area. Flight paths are planned to minimize overflight of neighboring parcels.
• All captured data is handled in accordance with our Privacy section (Section 16) and is not shared with third parties without Client consent, except as required by law.

10. Indemnification

The Client agrees to indemnify, defend, and hold harmless Civil View Drone Services, its owners, operators, pilots, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• The Client's breach of any term in this agreement.
• Inaccurate, incomplete, or misleading information provided by the Client.
• Hazards at the Client's property or job site that were not disclosed to the Company.
• The Client's lack of legal authority or permission to authorize drone operations at the specified location.
• Any third-party claims arising from the Client's use of deliverables.
• Personal injury or property damage caused by conditions at the Client's site.

This indemnification obligation survives the termination or completion of services.

11. Insurance

• Civil View Drone Services maintains commercial general liability insurance and drone-specific aviation liability insurance covering our operations.
• Certificates of insurance are available upon request for commercial clients.
• Our insurance covers the Company's operations and equipment. It does not cover damage to Client property caused by Client negligence, undisclosed hazards, or conditions outside our control.
• Clients with specific insurance requirements (additional insured endorsements, etc.) should communicate those needs prior to scheduling.

12. Intellectual Property

• Upon receipt of full payment, the Client receives full ownership and usage rights to all final deliverables produced for the project.
• The Company retains the right to use images, video, and project data in our portfolio, website, social media, and marketing materials unless the Client opts out in writing prior to the start of the project.
• Portfolio use will not include confidential or sensitive data (e.g., security details, proprietary site information) without explicit Client consent.
• If payment is not received in full, the Company retains all rights to the deliverables and the Client may not use, distribute, or publish them.

13. Waiver of Claims

By engaging Civil View Drone Services, the Client voluntarily waives any and all claims, demands, causes of action, and rights to sue the Company, its owners, operators, pilots, employees, agents, and contractors for any damages, losses, or injuries arising from or related to the services provided, to the fullest extent permitted by law.

This waiver is binding upon the Client and the Client's heirs, executors, administrators, successors, and assigns.

This waiver does not apply to claims arising from the Company's willful misconduct or gross negligence.

14. Recording & Data Capture

The nature of drone services inherently involves the recording of images, video, and sensor data. By engaging our services, the Client acknowledges and consents to:

• The capture of aerial photographs, video footage, thermal imaging, LiDAR data, and other sensor data during flight operations.
• Recording may include visual and audio capture in the vicinity of the flight area.
• Data captured during operations is the property of the Client upon full payment (see Section 12) and is handled in accordance with our privacy practices (see Section 16).

15. Dispute Resolution

• Governing Law: These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
• Venue: Any disputes shall be resolved in Tarrant County, Texas.
• Informal Resolution: Before initiating any formal dispute resolution, the parties agree to attempt to resolve the dispute informally by providing written notice and allowing 30 days for good-faith discussion.
• Binding Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration in Tarrant County, Texas, in accordance with the rules of the American Arbitration Association. The arbitrator's decision shall be final and binding.
• Jury Trial Waiver: Both parties waive the right to a trial by jury.
• Class Action Waiver: Both parties waive the right to participate in a class action, collective action, or representative proceeding. All disputes must be brought in an individual capacity.
• Prevailing Party: The prevailing party in any dispute shall be entitled to recover reasonable attorneys' fees and costs.

16. Privacy

• We collect only the information necessary to perform our services (name, contact information, project location, site details).
• We do not sell, rent, or share your personal information with third parties for marketing purposes. Ever.
• Client data and deliverables are stored securely and retained for 90 days after delivery (see Section 5).
• We may disclose information if required by law, regulation, or valid legal process.
• By providing your contact information, you consent to receiving communications related to your project, scheduling, and invoicing.

17. General Provisions

• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Entire Agreement: These Terms, along with any written quotes, proposals, or agreements, constitute the entire agreement between the parties and supersede all prior communications, representations, or agreements.
• No Waiver: The Company's failure to enforce any provision of these Terms does not constitute a waiver of that provision or the right to enforce it in the future.
• Assignment: The Client may not assign or transfer their rights or obligations under these Terms without the Company's prior written consent. The Company may assign its rights and obligations at its discretion.
• Modifications: We reserve the right to update or modify these Terms at any time. Changes are effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the updated Terms.